Culinary Agents is working with the team at Carlotto to connect them with talented hospitality professionals.
Carlotto - Now Hiring: Floor Manager
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Required Years of Experience 2 years Job Details Company: Carlotto (Toptable Group)Position: Floor ManagerReports to:General Manager We are now accepting resumes for theFloor Manager position at Carlotto. This opportunity is ideal for someone who would like to join a passionate teamof hospitality professionals, led by VP of Operations David Schneider and GM Steph Heins. Carlotto is an Italian concept set in a 75-seat restaurant space that was designed by David Rockwell and neighbors its highly acclaimed sister-restaurant, Oceans. Qualified team members will represent our commitment to excellence and have opportunities to establish a fulfilling career path with Toptable, a leading hospitality group based out of Vancouver, Canada. With a philosophy that the soul of the restaurant is found in its kitchen, we specialize in sustainably-sourcedingredients to compliment our vast menu that includes defty crafted housemade pasta, carefully procured salumi/formaggio, alongside an abundant offering of antipasti options. JOB SUMMARY:The Floor Manager will inspire, coach, test, lead, and manage the front-of-house team while working closely with fellow managers to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program and restaurant's beverage program. The ideal candidate should have a positive and "can-do attitude with a tireless work ethic and keen desire to continue learning and growing. This postion requires full-time availability. ESSENTIAL DUTIES AND RESPONSIBILITIES:(Other duties may be assigned as required)-Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house team-Oversee the day-to-day operations of the restaurant-Maintain exceptional standards of professionalism and hospitality-Lead by example, inspiring staff to deliver a memorable food and beverage experience-Display a genuine passion to facilitate and exceed guest service expectations-Ensure the delivery of superior customer service through effective staff training and education-Actively participate in the mentorship and support of all team members-Develop a strong and positive rapport with staff and guests-Drive positive results and aligns with business goals-Under the direction of the Restaurant Director, initiate and execute special projects-Write weekly FOH Team Schedule for service team-Assist in wine service that focuses on largely Italian winesREQUIRED EXPERIENCE AND QUALIFICATIONS:-At least two years of managment experience leading a premium food and beverage operation-At least one year of experience previously working as a server, bartender, or sommelier-Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment-Highly committed to a premium level of quality-Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty-Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions-Strong verbal and written English communication skills-Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks-Comfortable with dealing with media, public speaking, and VIP guests-Excellent wine and spirit knowledge-Flexibility to work evenings, weekends, and holidays as required-Full-time availability-A professionally recognized wine and/or spirits certificate is an assetIDEAL BEVERAGE BACKGROUND AND ABILITY: -Posses wine expertise with the ability to guide guests through our winelist while overseeing service in the entire restaurant-Present, represent and offer wine suggestions to all guests, execute wine service step by step-Support dining room staff with any wine related and service related issuesBuild guest loyalty by creating and maintaining guest preference notes related to wine consumption and enjoyment (with assistance of host team), record all guest notes inRESY database. Carlotto is an Equal Opportunity Employer
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